Terms & Conditions
Payments and Deposit
Fulfilment of Contract
Payments and Deposit
- The date is only considered booked once the deposit has been received, this is refundable, unless special ingredients/equipment have been purchased or work has been started on your cake.
- The final payment for celebration cakes is due 72 hours prior to delivery/collection unless other arrangements have been made.
- Wedding cake payment should be made 14 days prior to delivery, unless other arrangements have been made.
- Cakes ordered within 7 days of delivery will require full payment when ordering.
- Payment can be made via bank transfer, card or cash.
- If payment is not received within the specified time, it will be assumed that the customer no longer requires the cake, and the order will be cancelled, deposit will be returned if it meets the above requirements
Liability
Fulfilment of Contract
Payments and Deposit
- It is the customers or 3rd party receivers responsibility to check the cake when it is delivered/collected it will be assumed that the customer is happy with the design and execution, and that all names are spelt correctly.
- The customer must ensure that when transporting a cake that they place it on a flat surface, boot or footwell, ideally on a non slip mat, no heaters on, air con in warm weather.
- The Sugar Sweet Cakery can not be held responsible for any damage to the cake caused by the customer or 3rd parties.
- Serving sizes are approximate and I can not take any responsibility for a shortage of cake.
- I can not take any responsibility for conditions or illness caused from allergens within my cakes and you maybe asked to sign a disclaimer.
- Fresh flowers on cakes, some flowers are toxic and should not be used on a cake, I will advise but will not take responsibility for the choice of flowers or any repercussions should the flowers cause any person or persons to become ill if placed on the cake
Fulfilment of Contract
Fulfilment of Contract
Fulfilment of Contract
- The Sugar Sweet Cakery, can not be held responsible for delays or cancellations due to illness, accidents, death of a family member, or anything beyond my control. All monies paid will be refunded and compensated accordingly up to the value of the order if appropriate.
- I can not be held responsible for delivery delays caused by transportation issues, traffic problems, weather and accidents.
- If the cake is damaged whilst in my possession I will endeavour to repair the damage on site, if this isn’t possible I will return home to repair or remake the cake, this will cause a delay in the delivery if this is longer than 2 hours or will affect your event I will compensate accordingly. ( depending on the length of delay)
Cancellation
Changes to orders
Fulfilment of Contract
- It is the customer’s responsibility to notify me of any changes to the date, and must accept that I might not be able to accommodate a new date due to prior commitments
- If the customer needs to cancel the cake, deposit will be returned if it meets the criteria above, if the deposit is kept any models/specialised equipment or ingredients can be collected by the customer.
- If I am required to cancel, the Customer will be compensated accordingly, up to and not exceeding the cost of a replacement cake
Changes to orders
Changes to orders
Changes to orders
- Any changes to size, design or flavours must be made at least 7 days for celebration cakes and 28 days for wedding cakes, it must be accepted that if models/flowers have been made that they will have to be paid for even if they will not be used on the new design.
- There can be no changes made 72 hours prior to the date required for Celebration cakes and 1 week for wedding cakes.
- Very occasionally changes to a design may need to be made, this could be due to the weather or products being difficult to obtain, if so no changes will not be made until the customer has been consulted first
Design of the cake
Changes to orders
Changes to orders
- I will attempt to create the design the customer has requested.
- If asked to recreate a specific design, the customer must accept it may not be an exact copy but will be similar, it’s very difficult to carbon copy a cake even you own design.
- Any changes that are deemed necessary will be discussed with the customer first
Allergy and Dietary Requirements
Allergy and Dietary Requirements
Allergy and Dietary Requirements
- I do not bake in an allergy free kitchen, I bake with a wide range of ingredients, so although I can bake with gluten free flour and dairy free products, I can not categorically say my cakes are allergen free and the risk of contamination is always a possibility, a disclaimer will need to be signed.
- I can not take any responsibility for reactions to allergens in my cakes.
- It is the customer’s responsibility to ensure that any recipients of my cakes are aware of the risks.
- I can not bake cakes for anyone with a life threatening allergy and take no responsibility to any severe reaction, resulting in hospitalisation.
- I also may use food colours that can cause hyperactivity in children.
Delivery (&setup for Weddings)
Allergy and Dietary Requirements
Allergy and Dietary Requirements
- I can provide free delivery for local customers Quedgeley, Kingsway, Hardwicke, Hunts Grove.
- I can provide free delivery on cakes over £50 within a 10 mile radius, or cakes over £75 within a 15 mile radius, ensure the delivery address is correct.
- Wedding cakes include delivery and set up in the quote.
- Once delivered (& set up) it is the customer/venues responsibility to ensure that the cake is in a suitable environment. (away from heaters, sun, vibrations, people, on a suitable surface, in a suitable outdoor setting, out of the sun )
- Once the cake is accepted, either by the customer or 3rd party, The Sugar Sweet Cakery can not take any responsibility for damage caused including melting, pokes, and not limited to collapse.
Thank you for taking time to read these terms and conditions, The Sugar Sweet Cakery
Copyright © 2019 The Sugar Sweet Cakery - All Rights Reserved.
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Book Early
I am now fully booked until Jan 2022, please contact me if you require a cake next year 😁