Terms & Conditions
Payments and Deposit
Fulfilment of Contract
Payments and Deposit
- The date is only considered booked once the deposit has been received, the deposit is fully refundable, up to 7 days prior to the cake being made, or unless special ingredients/equipment or decorations have been or purchased or made, or work has been started on your cake.
- Once the quote has been agreed by both parties, if the deposit isn’t received within 72 hours of the quote being accepted, I reserve the right to cancel the order and make the date available to other customers
- The final payment for celebration cakes is due 72 hours prior to delivery/collection unless other arrangements have been made.
- The final payment for wedding cakes and celebration cakes over £150 should be made 10 days before the completion date
- Cakes ordered within 10 days of delivery/collection will require full payment when ordering.
- Payment can be made via bank transfer, card or cash.
- If payment is not received within the specified time, it will be assumed that the customer no longer requires the cake, and the order will be cancelled, deposit will be returned if it meets the above requirements
- Payment for cake samples will only be refunded for cakes priced over £200
- If a wedding cake is cancelled for any reason and the samples where free with the deposit £15 for the cake samples will be deducted from the deposit refund. If £15 was paid separately for the samples, the full deposit will be refunded
Liability
Fulfilment of Contract
Payments and Deposit
- It is the customer’s responsibility to ensure that the date the cake is required is correct. Wedding contracts will state the date and this must be checked and confirmed by the customer.
- It is the customers or 3rd party receivers responsibility to check the cake when it is delivered/collected it will be assumed that the customer is happy with the design and execution, and that all names are spelt correctly.
- The customer must ensure that when transporting a cake that they place it on a flat surface, boot or footwell, ideally on a non slip mat, no heaters on, air con in warm weather.
- The Sugar Sweet Cakery can not be held responsible for any damage to the cake caused by the customer or 3rd parties.
- Serving sizes are approximate and I can not take any responsibility for a shortage of cake.
- I can not take any responsibility for conditions or illness caused from allergens within my cakes and you maybe asked to sign a disclaimer
- Fresh flowers on cakes, some flowers are toxic and should not be used on a cake, I will advise but will not take responsibility for the choice of flowers or any repercussions should the flowers cause any person or persons to become ill if placed on the cake
- if a cake stand is borrowed it is the client’s responsibility to return it otherwise the cost to collect it will be deducted from the deposit
Fulfilment of Contract
Fulfilment of Contract
Fulfilment of Contract
- The Sugar Sweet Cakery, can not be held responsible for delays or cancellations due to illness, accidents, death of a family member, or anything beyond my control. All monies paid will be refunded and compensated accordingly up to the value of the order if appropriate.
- I can not be held responsible for delivery delays caused by transportation issues, traffic problems, weather and accidents.
- If the cake is damaged whilst in my possession I will endeavour to repair the damage on site, if this isn’t possible I will return home to repair or remake the cake, this will cause a delay in the delivery if this is longer than 2 hours or will affect your event I will compensate accordingly, up to and not exceeding the cost of the order. ( this will depend on the length of delay)
- If for any reason you are not happy with the cake you must contact me within 48hrs, if you request a refund it is your responsibility to return at least 75% of uneaten cake for inspection, and if fault is found, I will compensate accordingly, limited to no more than the cost of the cake.
Cancellation
Changes to orders
Fulfilment of Contract
- It is the customer’s responsibility to notify me of any changes to the date, and must accept that I might not be able to accommodate a new date due to prior commitments
- If the customer needs to cancel the cake, the deposit will be returned if it meets the criteria above, if the deposit is kept any decoration/specialised equipment or ingredients can be collected by the customer.
- If I am required to cancel, the Customer will be compensated accordingly, up to and not exceeding the cost of a replacement cake
Changes to orders
Changes to orders
Changes to orders
- Any changes to size, design or flavours must be made at least 7 days for celebration cakes and 28 days for wedding cakes, it must be accepted that if models/flowers have been made that they will have to be paid for even if they will not be used on the new design.
- There can be no changes made 72 hours prior to the date required for Celebration cakes and 1 week for wedding cakes.
- Very occasionally changes to a design may need to be made, this could be due to the weather or products being difficult to obtain, if so no changes will not be made until the customer has been consulted first
Design of the cake
Changes to orders
Changes to orders
- I will attempt to create the design the customer has requested.
- If asked to recreate a specific design, the customer must accept it may not be an exact copy but will be similar, it’s very difficult to carbon copy a cake even you own design.
- Any changes that are deemed necessary will be discussed with the customer first
Allergy and Dietary Requirements
Delivery (& set up for tiered Celebration and Wedding cakes)
Delivery (& set up for tiered Celebration and Wedding cakes)
- I do not bake in an allergy free kitchen, I bake with a wide range of ingredients, so although I can bake with gluten free flour and dairy free products, I can not categorically say my cakes are allergen free and the risk of contamination is always a possibility, a disclaimer will need to be signed.
- I can not take any responsibility for reactions to allergens in my cakes.
- It is the customer’s responsibility to ensure that any recipients of my cakes are aware of the risks.
- I can not bake cakes for anyone with a life threatening allergy and take no responsibility to any severe reaction, resulting in hospitalisation.
- I also may use food colours that can cause hyperactivity in children.
Delivery (& set up for tiered Celebration and Wedding cakes)
Delivery (& set up for tiered Celebration and Wedding cakes)
Delivery (& set up for tiered Celebration and Wedding cakes)
- I can provide free delivery for local customers Quedgeley, Kingsway, Hardwicke, Hunts Grove.
- I can provide free delivery on cakes over £80 within a 10 mile radius, ensure the delivery address is correct., I do not deliver outside a 25 mile radius.
- Wedding cakes include delivery and set up in the quote. The delivery radius for wedding cakes is 25-30 miles
- Delivery over the specified distance will incur an additional delivery charge of 50p a mile.
- Once delivered (& set up) it is the customer/venues responsibility to ensure that the cake is in a suitable environment. (away from heaters, sun, vibrations, people, on a suitable surface, in a suitable outdoor setting, out of the sun )
- Once the cake is accepted, either by the customer or 3rd party, The Sugar Sweet Cakery can not take any responsibility for damage caused including melting, pokes, and not limited to collapse.
Transporting the cake
Delivery (& set up for tiered Celebration and Wedding cakes)
Transporting the cake
- I will make every effort to ensure your cake is sturdy enough for transportation I will instruct the collector on how to transport the cake safely, but once the cake has left my hands I will no longer take any responsibility for any damage that may occur in transit
- Tiered cakes must be delivered, and may incur additional delivery costs.
Thank you for taking time to read these terms and conditions, The Sugar Sweet Cakery
I’m on holiday
I‘m on 2 weeks holiday, until 29th June so will not be answering any any Emails or WhatsApp messages, thank you for your patience