Additional information

 To  make   that   special   celebration   cake   for you  please  try and  give  me  as  much  time  as  possible, I am usually booked up 2 months in advance so the earlier you book the better,  I  maybe  able  to  fit   in  your  cake  at  short  notice,  checkout my availability and then  please contact  me.

I need   a  25%  deposit   once   the quote has   been   accepted   to   secure   the   date,   and   full  payment  72 hrs   prior to  delivery   or   collection   of   the   cake,  unless  other  arrangements  have  been agreed

I  would like  at  least  3  months  notice  maybe  more depending  on  the  complexity of  your  design  to  make  your  wedding  cake  for  your  special day, but if you only require a simple design it is always worth contacting me as I maybe able to make your cake at short notice.  Check out  my  availability. 

 I  require a  25%  deposit  to  secure  the  date  once  the  quote  has  been accepted  and  payment  in  full  4  weeks  prior  to  the  day  unless other arrangements have been agreed.

 I offer free delivery for customers who live in  Quedgeley, Hardwicke,  Kingsway,  Huntsgrove.  For  cakes over £50 I offer free delivery within a 10  mile radius, and  over  £75  free  delivery within  a 15  mile radius,  if delivery is over 15 miles each additional mile will be charged at 50p  a mile and added to the price of the cake.

Wedding cakes will include delivery and set up in the quote given.

Collection can be arranged if preferred 

I have a selection of cake stands that can be hired at £5-£10 a day so that you can display your cake at its best. 

I require a  deposit of £25-£50  which will be refunded when the stand is returned in the same condition it was lent in. The deposit will be kept if the stand isn’t returned at the agreed time or if the stand is damaged in someway .

I can produce cakes that are made  with  gluten free  flour, dairy free products and  vegan but I do not bake in an allergy free kitchen and whilst I will attempt to ensure that these cakes are not contaminated, I bake with a wide range of ingredients therefore I cannot categorically state that a product is totally free of an allergen because it has not been produced in an allergen-free environment,

it  is  the  customers responsibility to  ensure  any  recipients of my  cakes  are  aware  of the risks. 

 I  am  not  happy  to  bake  for  anyone  who has  a serious or life  threatening allergy,  and can not take  responsibility for  reactions that  cause  serious injury or  hospitalisation.  It is important that I am informed, in advance, of any intolerance or allergic reaction to food ingredients. 

Here  at  the  Sugar  Sweet  Cakery  I  will  make  every  attempt  to  give  you  your  perfect  cake,  once  the  cake  has  been  accepted  by  the  customer  it  is  understood that the customer is happy with the design and look of the cake. Full  payment should made 24 hours prior to collection /delivery, unless other arrangements have been agreed.

Wedding cakes require full payment 4 weeks prior to the event. The customer or representative at a venue will  be required to sign to confirm that the cake has arrived in perfect condition.

This  does not affect you statutory rights

I will make every effort to ensure your cake is study enough for transportation I will  instruct the collector on how to transport the cake safely, but once the cake has left my hands I will no longer take any responsibility for any damage that  may  occur  in  transit.

The cake should be transported on a flat surface, not on a seat, away from direct sunlight and car heaters. Alternatively although  not  recommended especially  for  tiered  cakes,  the cake can be carried on an  adult  passenger‘s  lap.

Please take care when displaying your cake avoid direct sunlight, spotlights or candles which could cause damage to the cake or  decorations. All my cakes are designed to withstand normal and reasonable display conditions,  but  in  extreme  heat  or  cold  extra  precautions will  need  to  be   taken,  

All  cakes  should  be  stored , prior to displaying, in  the  box  provided  in  a  cool  room  away  from  any  heat  sources,  All  buttercream  cakes  should  be  stored  in  a  cool  place  or    kept  in  the  fridge,  but  must  be  bought  to  room  temperature before  serving .
Fondant cakes or cakes with fondant models must  be  stored  in  a  cool  place  but  should   not be kept in the fridge as this can cause the  fondant to sweat causing condensation to form  which  could  spoil  the  finish,   it   could  also make the models droop. 

When  the  cake  has  been  cut  it  should  be  stored  in  an  air  tight container  to  maintain  freshness  and  best  eaten  within the recommended time  although  it  is  usually  safe  to  eat  after this  time,  it  maybe  dry  and  not  taste  as  good.  Most  cakes  can be  frozen,  please  ask  for  advice  if needed

Once the cake has been delivered/collected The Sugar Sweet Cakery  can not accept liability for cakes that are damaged due to poor storage or transportation.